What others say about us.
The followings are samples of some of the appreciative feeback from our clients expressing their appreciations for our services.
We would like to thank them for their appreciations and these definitely encourage us to work even harder and continue to improve our services to serve you even better.
I have just returned from a 24 day trip to Vietnam which was organised by your company. As I am a Business Specialist it takes alot to impress me as I am always looking at the business for improvements. I would like to say that your company was exemplarily in providing excellent customer service and your staff went above and beyond to make sure that we have a great time.
Particularly a huge thanks goes to Ms Linh who organised the trip with myself over a few months of going back and forth, she was always prompt in replying to me, polite, gave me the information I was seeking first time around and excelled in her job.
Cuong who showed us around Hanoi, what can I say he is extremely likeable and knows his history, religions and gave us the time that we needed to take in as much as possible. He always did this with good humour and was a pleasure to be around. My partner and I think we have adopted a new son, a little bit older than what we wantedJ
Last but not least An, (excuse my spelling) he went above and beyond, I took sick and he organised for me to go to hospital and sat there with me to make sure I was ok.
By singling these staff out no way implies that the other staff were less, they weren’t. Congratulations on building a great tour company and I will have no reservations in recommending you to my friends and family. Likewise if you want me to promote your company on any websites with a testimonial, glad to do. Hopefully Shane and I will be returning to Vietnam in the next year and we will use your company once again.
"Dear ANZ Travel team,
My wife and I wish to express our sincerest appreciation of the excellent tour service your company provided for us during our recent tour of Vietnam and Cambodia.
Every aspect of our itinerary, for which ANZ Travel was responsible, was delivered on time, every time, and with the utmost courtesy and consideration, and at a quality which was exemplary. We had a thoroughly enchanting and satisfying experience.
It was especially heart-warming to have you greet us at the commencement of the vacation in the Flower Garden Hotel in Hanoi - bearing a gracious gift, too! This set the tone for the whole trip.
We shall not hesitate to strongly recommend your company and its agents to anyone planning to visit Indo-china, and you may use the above commendation to advertise your efficient and good services if you so wish.
Mary & Paul Lewis (Leigh-on-Sea, Essex, UK)
"We are back in cold Germany. Thank you very much for this wonderful holiday!! It was an real pleasure to travalleing with ANZ Travel, to meet you and we would like to come back in this wonderful country. Thanks a lot for the absolutely perfect organisation for our trip. There are no complaints, everything was fine, thank you very much.
Now we have the photos of our trip and speak about our experiences, by a cup of vietnamese coffee.
Be sure, we would talk with all our friends about the great time in Vietnam and your perfect working company. If you ever need an recommandation for your website (in german language too), please let me know.
Finally, and this would be a promise: we would come back to Vietnam!
Kindest regards and all the best for you, your company and your family,
Karsten & friends - Germany
All we can say to you and your guides and drivers, as well as the hotels is thank you very much. Everything was so extremely well organised, it was a pleasure to travel with ANZ. We would certainly book with you again and most certainly will recommend you to all of our friends who will go to Vietnam. You have 6 people with large circles of friends who will promote you and ANZ. Fantastic trip, fantastic organisation and most of all, fantastic guides and drivers even when we had to reorganise due to typhoon Ketsana.
Rod Winston - Australia
I'm writing this on the way back from Asia to New York - THANK YOU for your patience, flexibility and organization during this trip. the trip was extremely well planned, all the tour guides were great and picked us up on time, the vans were all very comfortable - you made our trip incredible!
I will definitely recommend you to all my friends so look out for more business soon!
Nihal - USA
I wanted to drop you a short note and tell you how much we enjoyed our travels in Vietnam. I did quite a bit of research on prior to contacting you on where I wanted to go and what I wanted to see. Your job of setting everything up based on my proposed itinerary was outstanding. As you know, I was working with another travel agency prior to contacting you, and their price for the same itinerary was 25% higher than your quote. While your company may have been less expensive, everything about the trip was first class. The cars we were transported in were newer models and impeccably clean. The drivers were always on time, and were very professional. Our guides spoke great English and were not only informative, but were also fun to be around. The guides we also very flexible on the tours, so that we never felt rushed and had time to shop or look around at our leisure. The hotel choices were wonderful throughout the trip, and our decision to upgrade to the deluxe beachfront room at the Victoria Hoi An really made that part of the trip special. The choice of restaurants for meals during our tours was excellent, and we always found wonderful food on our own during the parts of our trip that we were not on tours with your guides. Your selection of the boat company for our overnight cruise on Ha Long bay was also wonderful. The junk itself was beautiful and comfortable, and the guide and staff aboard were excellent. All of the bookings of our intra-country flights were handled masterfully, and being able to speak with you by telephone when one of our flights was delayed was reassuring. Again thank you for handling all the legwork, which allowed us to have relaxing and wonderful trip.
Bruce Hooker - USA
First of all, it was truly a pleasure to have met you, it's so nice to place a face with the name! I wanted to thank you for a wonderful tour you set up for us, I had such a great time, except for the rain! I hope to return to Vietnam someday and spend more time in the northern part without the rain!
I also wanted to commend Le Ky Mui our tour guide in Ho Chi Minh City, he was absolutely wonderful to us and we really enjoyed him! He was very informative and spoke good English! He is very sincere and polite young man and I would highly recommend him!
I wanted to also thank you for the coffee, I must say the coffee in Vietnam is very different from the coffee here in the US, very strong!
Again thank you so much for everything!
Donna Nagamine - USA
We have arrived home yesterday evening and all was well. My group were very satisfied with your service and they have asked me to say a big "Thank You" to you and Dzung for all your assistance. I would also like to say thank you to both of you, especially the coffee powder gift which tasted so good. I will surely recommend my other friends to get your services when they go to Hanoi. It was a pleasure to meet both of you the other day and I wish you Merry Christmas and Happy New Year.
Tiger - Malaysia
I would like to thank you again for the excellent service that you provided on my first visit to Vietnam. I thoroughly enjoyed my travels and was very satisfied with the transportation, hotel, and tour arrangements that you made for me. It was a privilege to see the beauty and energy of Vietnam firsthand, and I hope to visit again one day. When I do, I will be sure to call on ANZ Travel.
Happy holidays and best wishes to you!
Dear Mr. Tony,
Now that we are home (and almost rested up) I wanted to write you and thank you for arranging such a great trip. We really enjoyed Vietnam. It is a beautiful and diverse country and the people are lovely. The hotels were elegant and the personnel very kind and helpful. The restaurants that you arranged were excellent. And the people were present to meet us at the airports, etc. One of the really nice things you arranged was the foot massage when we arrived back in Hanoi at 5: 00 AM. If was a very pleasant experience and we enjoyed talking to the manager. (If you do it for others, it would be good to include a map to show them how to get there from the train station.)
We very much enjoyed all of the other cities and the other guides. Mr. Anh in Danang and Hoi An was very particularly helpful and interesting. The tours in Saigon and the Mekong Delta were very well run and guides were excellent. All in all it was wonderful trip. I am looking forward to having a group of friends over and sharing my Vietnamese coffee, pictures and memories with them.
Thank you for all of your help.
Terry and Jon - USA
I just wanted to say hello and let you know that we are back in the USA safely.We had a wonderful time and really appreciate all you did for us. You exceeded our expectations just as your marketing suggests. By the way, our tour guide in Hanoi, Cuong, was the best of all. He was fantastic and I would would love to hire him again.
We would highly recommend you to others. We want to schedule another tour as early as next year, so if you have any special deals, please let us know.
Thanks again for everything".
A very happy customer!
Clay Fearrington - USA
I thought I would drop you a quick hello. I have been meaning to write ever since we returned but I got a bit busy.
I just wanted to say again what a lovely time we had, your company really made our holiday a great one. My parents have been recommending you to many of their friends, so I hope you hear from some of them soon. I received an email from some of your prospective clients, I am so glad you forwarded my email address to them, I hope I put their minds at ease. I am always happy to help you out".
Jacqueline Driver - Australia
The tour was wonderful. We think that all are well organised and the guide and driver gives us a luxury attention.
We're so happy to take this marvelous tour. Regards"Carlos Ramos.
I have just returned from a holiday in Vietnam and wanted to thank you for your assistance with booking my tickets. I contacted you to book flights within 48 hrs and it was dealt with promptly and efficiently. I will be sure to recommend you to friends in the future.
Thanks and kind regards"
Angela - Australia
"Let me begin by saying that we had in a lot of ways an amazing trip - the itinerary that you have provides an exceptonal view of the beauties of Vietnam. Between the Mekong River trip, the visit to the tunnels at Cu Chi and the junk cruise in Halong bay there were a series of adventures there will live long in our memories.We would consider using your company again and recommending it to our friends who were envious of our trip, but the wasted $80 for the room the last night caused in significant part by the failure to honor the private car pick-up commitment will make it hard for me to do so. In any event, thank you again for your efforts".
William Rutledge - USA
"Back to Paris I would like to let you know that my wife and I enjoyed very much our journey through Vietnam which you have organized. The program, organization and accommodation were absolutely perfect and the guides who toured us through your country were very competent and sympathetic. We wish you all the best".
Heinz Weil - Avocat & Rechtsanwalt - France
Vietnamwas great. Everything that was organized through your travel agent worked out perfectly well. Our guide in Saigon (Kwan - don't know the correct spelling of his name) was excellent. Always punctual and had great local knowledge. Bookings at Hoian worked out great. Hoian itself was a highlight. Again everything went off without a hitch in Hanoi. Xuan came to our Hotel on the last day to give us our refund which was most appreciated. Please pass on our thanks to everybody who organized our tour. Absolutely no complaints".Mark - Australia
"We have returned to Singapore and I just want to tell you we had a wonderful visit in Vietnam. The busride to Halong Bay took longer than I expected and the crowds on the different Junks was staggering...... The vietnamese government has to regulate the visitors at some point, because otherwise this gorgeous site will be distroyed!
We enjoyed Hanoi very much (more than Ho Chi Minh City) and another time we would like to visit Hoi An/Hue/Nhatrang.
Thanks for all your help and advise in making this holiday succesful.
Happy New Year".
Linda Criens-Poublon - Netherlands
"I am back from my journey to Vietnam since last thursday. I `d like to give you a short feedback of my journey to improve some things concerning the organisation next time. Vietnam is a beautiful and impressive country !! I really enjoyed to stay in such a intressting country with a huge variety of landscapes. Most of the topics on my itinery were satisfying".
Birgit - Germany
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